Program Manager

Summary

Join Quantum Dynamics, Inc. as a Program Manager and lead the company's efforts in providing quality Engineering, Information Technology, Logistics, Business Management, and Technical Support Services. Manage staff, ensure knowledge of recruiting operations, and provide high-quality customer service support for lead refinement and processing.

Requirements

• Must have a minimum of 5 years of managerial experience
• A bachelor’s degree from an accredited college or university (no specific field required for the degree; proof of ability to complete advanced education)
• Project Management Professional (PMP) preferred
• Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules
• Strong verbal and written communication skills
• Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions

Responsibilities

• Provide high-quality customer service support for lead refinement and processing across multiple communication channels (phone, email, online chat)
• Contact, screen, and refine leads according to Peace Corps qualifications, ensuring all leads meet current business rules before forwarding to Peace Corps Recruiters
• Assist with e-application processing, ensuring accuracy and completion of applications
• Respond to general inquiries from prospective applicants, providing only approved, up-to-date information in a professional manner
• Maintain comprehensive records of all interactions in the contact log system, ensuring compliance with reporting and documentation standards
• Meet established performance metrics, including response times for phone calls, emails, and chat inquiries, as outlined in the Performance Work Statement (PWS)
• Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process
• Oversee event support for recruitment activities, ensuring logistics are handled and staff are appropriately assigned to manage event tasks
• Manage operations across U.S. time zones (from 9:00 AM to 9:00 PM), ensuring full-time coverage across all four U.S. time zones and coordinating staff schedules accordingly
• Implement risk management and mitigation strategies, identifying potential risks and developing contingency plans to ensure uninterrupted service and adherence to contract requirements
• Prepare and submit operational reports, detailing performance metrics, lead status, response times, and compliance with Peace Corps reporting requirements

Benefits

Fully remote position