Remote Manager

Summary

Join our Implementation team as a Technical Onboarding Manager to help SMB customers deploy and adopt Elation's solutions. You will lead two critical functions within our SMB Onboarding team, improve onboarding processes, partner with internal teams, and own operational analysis.

Requirements

• 5+ years of experience in an implementation, strategic or management consulting role
• 3+ years of managerial experience leading a team of more than three people
• Experience implementing or working with Practice Management Systems or RCM services
• Excellent at project management and gaining stakeholder buy-in, including at executive level
• Proven track record of successful, on-time IT implementations
• Demonstrated success in executing cross-functional process improvement projects
• Proven expertise in a complicated, matrixed, customer-facing operating environment
• Product or Partner management experience a plus, with an emphasis on proven attainment that drives better customer experiences

Responsibilities

• Lead two critical functions within our SMB Onboarding team- the Technical Implementation Managers (TIMs) and Elation Billing Specialists
• Improve our Onboarding processes and workflows to better support new Elation Health customers and differentiate our overall Onboarding experience
• Partner with the other Onboarding Manager to support the entire SMB Onboarding program through unified thought leadership and action
• Partner with our Small Group Sales team in meeting customer expectations and then with additional internal teams to ensure a premiere experience for our integrations and partner functionality
• Own operational analysis to demonstrate process improvements and outcomes in customer experience and partner performance. Drive team performance through internal measures and reporting
• Provide visibility on implementation status and timelines to external and internal stakeholders, from project level to executive level
• Create launch plans that include success criteria and a repeatable playbook for future implementations

Preferred Qualifications

• Sales and Customer Success experience strongly preferred
• Salesforce experience is a huge plus
• Enterprise SaaS experience preferred