Manager

Summary

Join Sprout Social's Sales & Success team as a Manager, Professional Services, overseeing a team of Strategic Service consultants. You will drive delivery excellence, partner with leaders on education strategy, establish consulting rituals, manage team bandwidth, provide performance feedback, engage business leaders, and ensure predictable client journeys. The ideal candidate has 5+ years of senior-level social media experience, 3+ years in people management, and executive-level customer-facing consulting experience. You'll be the face of Professional Services in sales and an executive sponsor for recurring customers. Sprout offers a comprehensive benefits program including insurance, flexible PTO, parental leave, wellness initiatives, and professional development opportunities. The role offers significant growth potential and the chance to shape your career path.

Requirements

• 5+ years of senior-level social media experience that demonstrates a comprehensive knowledge of social media networks, influencer campaign management, customer stakeholders, the social media landscape and how to elevate strategy within the social media ecosystem
• 3+ years of experience in a people management role with a demonstrated passion for coaching and mentoring employees
• Experience in a executive level customer-facing consulting/manager role
• Project management or program management experience with a proven ability to create and sustain unique value add programs/tactics that align to customer outcomes
• Experience leading the development of education that enhances the team and creates a bench of new talent

Responsibilities

• Drive delivery excellence within an assigned team of strategic consultants with a focus on standardizing value-focused deliverables
• Partner with other leaders on the education strategy for strategic consultants to ensure the staff maintains a high level of acumen in our software, clients and social media strategy
• Partner with team and Service leaders to establish, implement and maintain the overarching consulting rituals that elevate conversations with our customers, defend revenue and drive predictable consulting outcomes
• Work with other Services leaders to manage team bandwidth and project assignment
• Provide ongoing feedback on performance to direct reports to ensure success in their role and support their career progression
• Proactively engage business leaders and other subject matter experts within the company on key issues and provide guidance that helps manage risks and opportunities
• Partner with other leaders to ensure predictable client journeys that change as our company evolves
• Be the face of the Professional Services team in the sale cycle and play the role of executive sponsor for recurring customers

Preferred Qualifications

• Excellent communication and presentation skills with the ability to present to a variety of external audiences and levels
• Understanding of Professional Services operations including processes and KPIs such as CSAT, utilization, project health, and gross retention
• Understanding of all components of a software sales process and customer lifecycle

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting