Manager Behavioral Health

Summary

Join Imagine Pediatrics as the Manager, Behavioral Health Longitudinal, and lead a team providing behavioral health services to children with severe mental illness. Manage supervisors overseeing Behavioral Health Therapists, Care Managers, and Assistants. Oversee regional behavioral health care, focusing on team metrics and program outcomes. The role is 90% administrative, including team management, performance oversight, hiring, strategic planning, metric analysis, process improvement, and stakeholder liaison. The remaining 10% involves clinical responsibilities such as consultations, escalation management, and service recovery. This position requires a Master's degree, relevant licensure, significant experience in behavioral health and management, and strong clinical and communication skills.

Requirements

• Master’s degree in social work, Marriage and Family Therapy, Counseling, or related area
• Must be licensed to independently practice in Texas and/or Florida (LCSW, LPC, LMHC, LMFT), openness to cross-state licensure
• 5 years of experience post independent licensure in a behavioral health setting
• 3 years of experience in management/supervision of mental health providers (experience in remote/start-ups environments preferred)
• Experience working with children, adolescents, and their caregivers inclusive of external systems involved in a minor’s care
• Experience with chart auditing and training to improvement-oriented outcomes
• Diligent regarding documentation standards and accustomed to using electronic medical records
• Experience working with a diverse population or demographics
• Telehealth experience
• Strong communication, documentation, and diagnostic skills
• Familiarity with technology, Microsoft suites, and documenting in electronic health records
• Fully remote with 10% travel for training/education

Responsibilities

• Manage a team of regional cross functional care team members with the support of supervisors
• Provide oversight to a team of supervisors including 1:1 support, quarterly feedback, and typical functions of people management
• Provide guidance to supervisors regarding performance management of indirect reports
• Uphold team members responsible to Imagine specific policies, clinical programming requirements, and utilization targets
• Partner with talent acquisition to carry out hiring plans, interviews, and onboard new team members
• Assist with strategic planning for expansion into new markets for company growth
• Analyze programmatic metrics and individual metrics in order to utilize staff appropriately
• Hold the team accountable for working at the top of their license and utilizing team functions as efficiently as possible
• Identify areas for improvement within team processes, clinical care, and action on projects to make them more efficient
• Serve as the Behavioral Health Longitudinal representative in leadership meetings to provide feedback, improve patient experience, and support the development of new programs and services
• Acts as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services
• Collaborate with clinical education team for implementation of new trainings in alignment with care team and organizational needs
• Create a positive and inclusive culture of teamwork and accountability
• Assist behavioral health team with navigating new processes, policies, and procedures
• Consult with market leaders on behavioral health cases
• Manage patient escalations as needed
• Support service recovery calls

Preferred Qualifications

• Strong preference and comfortability conducting triage assessments and crisis interventions
• Certification/Training in evidence-based modalities including but not limited to cognitive behavioral therapy and dialectical behavioral therapy preferred
• Experience working with high-risk behavioral health populations including but not limited to suicidal ideation, homicidal ideation, severe persistent mental illness (SPMI), children in the foster care system

Benefits

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer