Remote Manager, Business Systems and Tools

Summary

Join Wonolo as a Manager, Business Systems and Tools to support their growing business architecture by ensuring teams have the necessary technology, tools, and resources. This role involves administering Salesforce, coaching team members, gathering and analyzing business requirements, and optimizing Salesforce configurations. The position is open to candidates located in the United States and Canada and offers a competitive pay range, benefits, and perks.

Requirements

• 5+ years of experience delivering enterprise software solutions using Salesforce.com
• Salesforce Admin Basic is required; Service Cloud Consultant is a plus
• Solid understanding & knowledge of SFDC configuration including: Custom Object Relationships, Automations (Workflows, Flows, Process Builder), Lightning Experience (Classic helpful), Chatter / Macros / Knowledge / Einstein Bot / Communities
• Action-oriented. Experience with loading and managing sprint deliverables
• Player-coach mentality, ability to guide and mentor others while leading and executing own projects or initiatives
• Comfortable working independently in an extremely fast-paced high-growth team environment
• An excellent communicator. Strong presentation, technical writing, analytical & communication skill
• Experience working with product, engineering or other technical teams

Responsibilities

• Serve as administrator for Sales and Service cloud
• Coach, mentor and train a team of up to 2 direct reports
• Work cross-functionally to gather, analyze, prioritize, and refine Salesforce business requirements
• Create business analysis documentation including user stories, usage scenarios, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedules
• Optimize Salesforce configurations to align with business processes, improve user experience, and drive operational efficiency
• Maintain a consistent work ethic while working through diverse requests and an ever-changing startup environment

Preferred Qualifications

• Experience with Apex, HTML, SOQL
• Experience with Marketo, LeanData, and/or other Marketing tools

Benefits

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell phone reimbursement and company laptop
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
• Team outings, happy hours, company off-sites, and more!