Remote Senior Manager, Process Systems & Tools

Summary

Join our team as an experienced SFDC Manager to lead the management and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field
• 5+ years of experience managing Salesforce, with a focus on process systems and tools
• Salesforce Administrator and/or Developer certification is highly desirable
• Strong understanding of Salesforce architecture, data models, and best practices
• Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus
• Excellent analytical, problem-solving, and project management skills
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams

Responsibilities

• Work with ITS team to administrate Salesforce platform and ensure it meets business requirements
• Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness
• Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation
• Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance
• Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices
• Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives
• Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency
• Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions
• Lead Salesforce-related projects from conception through execution

Benefits

• Proficient in Salesforce CRM
• Knowledge of data management best practices, including data governance and compliance
• Ability to translate business requirements into technical specifications
• Strong leadership skills with a proven track record of team management