Manager, Care Delivery

Summary

Join Maven Clinic as a Manager of Care Delivery and lead a team of Care Advocates and Care Coaches, fostering a strong team culture and ensuring high-quality care for women and families. You will conduct performance reviews, develop employees, and master Maven's programs and processes. Lead by example, ensuring empathetic care and achieving key performance indicators (KPIs). Collaborate with cross-functional teams and participate in member care projects. Hold your team accountable for KPIs while coaching individuals toward goal attainment. This role requires 5-7 years of experience in allied health or healthcare, including 3 years managing teams of 8-10 individuals, and experience in family planning and maternal-child health.

Requirements

• 5–7 years of experience in allied health, human services, digital health or healthcare organizations, including at least 3 years of experience managing teams of at least 8-10 individuals
• Experience in family planning and maternal-child health areas such as pregnancy, fertility, benefits navigation, postpartum, options counseling, menopause, adoption, or surrogacy
• A strong sense of empathy applied to direct reports, members, and providers
• Savvy business judgment and the ability to support data-driven, results-oriented decision-making
• Experience in motivating a team to achieve KPIs, drive efficiency, and managing change
• The ability to create order from chaos and a willingness to roll up your sleeves to solve challenging problems directly

Responsibilities

• Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Care Advocates and Care Coaches
• Learn the ins and outs of Maven’s business and the day-to-day Care Delivery responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and performance management processes
• Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members and providers are met in an exceptional manner
• Be responsible for achieving key performance indicators and coaching individual team members to drive clinical outcomes, engagement, member satisfaction, and productivity
• Monitor team practices to ensure adherence to Maven’s quality standards and operational SOPs
• Facilitate the team’s alignment with broader organizational objectives and effectively lead through change
• Collaborate cross-functionally with our Product, Data, Engineering, and Client Success teams, acting as a liaison from the Member Operations team
• Participate in and lead team-specific and cross-functional member care–related projects, contributing to the achievement of OKRs from conception to execution
• Hold your team accountable for KPIs, while coaching individuals toward goal attainment
• Perform other duties as assigned

Preferred Qualifications

• Experience working in a fast-paced startup environment
• Background or certification in health coaching
• Clinical licensure in nursing, social work, or another provider-related field
• Experience managing remote or internationally based employees

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting