Manager, Central Study Coordinator

Summary

Join Care Access as a Manager, Central Study Coordinators – Retention! In this role, you will lead and develop a team of Central Study Coordinators, ensuring high performance and exceptional participant experiences. You will provide daily support, set goals, and address performance issues. A significant portion of your time will be dedicated to hands-on work to maintain a strong understanding of team tasks. Collaboration with leadership and other teams is crucial to achieve program goals. This position requires strong clinical research experience, proven success in patient recruitment and retention, and excellent leadership skills. The role is remote with minimal travel.

Requirements

• Leadership skills and a desire to manage people
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
• Ability to establish and maintain effective working relationships
• Advanced communication skills both verbal and in writing
• Ability and willingness to work independently with minimal supervision
• Ability to work in a fast-paced environment
• Excellent organizational skills with strong attention to detail
• Critical thinker and problem solver
• Proficient in research terminology and basic medical terminology
• Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
• Strong organization and time management skills
• Ability to work effectively in a remote environment
• Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
• Bachelor’s degree in a science related field or the equivalent experience
• At least seven years of relevant clinical research experience
• At least two years of experience leading teams
• Fluency in English

Responsibilities

• Understand and manage all aspects of the day-to-day work of a team of CSC-Rs
• Interview, hire, onboard and train new CSC-Rs into the team
• Set clear and actionable goals for the team and support them to deliver to expectations
• Teach CSC-Rs the soft skills required to retain and engage potential study participants
• Use datasets and dashboards to review and understand performance compared to established KPIs
• Take corrective action and provide feedback and coaching when the performance of the team or individuals within the team do not meet expectations
• Problem solve and de-escalate issues brought forth by the team
• Supervise a fast-paced, high volume virtual team
• Meet regularly with functional team members to communicate program needs, goals, and updates
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly
• Keep leadership updated with important regarding the team, performance, and escalations
• Partner effectively with other internal and external teams and understand the bigger picture of the end-to-end Future of Medicine program
• Serve as point of escalation for issues
• Develop an environment of collaboration and progress
• Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed
• Identify and implement new ways of retaining and engaging participants
• Proactively solve problems and identify opportunities for process improvement
• Maintain organization and cleanliness of team SharePoint, including but not limited to trackers, workflows, and guides. Ensure proper CSC-R coverage for participant appointments scheduled with the program
• Ensure CSC-Rs are properly trained in the scope of work they are executing
• Analyze and understand study protocols, and serve team as a resource when they have questions about the multitude of protocols on which they work
• Ensure the confidentiality of participants, sponsor(s), and their protocols are respected
• Mentor and guide CSC-Rs to be successful in their roles and interactions with program participants
• Additional duties/responsibilities may be assigned as needed

Preferred Qualifications

Fluency Spanish

Benefits

• PTO/vacation days, sick days, holidays
• 100% paid medical, dental, and vision Insurance. 75% for dependents
• HSA plan
• Short-term disability, long-term disability, and life Insurance
• Culture of growth and equality
• 401k retirement plan