Manager, Central Study Coordinators

Summary

Join Care Access as a Manager, Central Study Coordinators and lead a team of Central Study Coordinators (CSCs) to deliver exceptional performance and customer experience. You will provide daily support to CSCs, collaborate with sponsor teams and leadership, and set key priorities and goals. Responsibilities include hiring, training, and managing CSCs, reviewing KPIs, facilitating team meetings, and ensuring adherence to GCP. This remote position requires strong leadership, clinical research experience, and proficiency in Microsoft Office applications. Occasional travel may be required. The ideal candidate will possess excellent organizational and communication skills, and a proven ability to lead and motivate teams.

Requirements

• Leadership skills and a desire to manage people
• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
• Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel)
• Ability to establish and maintain effective working relationships
• Ability and willingness to work independently with minimal supervision
• Ability to learn to work in a fast-paced environment
• Excellent organizational skills with strong attention to detail
• Critical thinker and problem solver
• Proficient in research terminology and basic medical terminology
• Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
• Strong organization and time management skills
• Ability to work effectively in a remote environment
• Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
• Bachelor’s degree in a science related field or the equivalent experience
• At least seven years of relevant clinical research experience, or at least five years of relevant clinical research experience with at least one year in a role within Central Clinical Services
• At least two years of experience leading teams

Responsibilities

• Understand and manage all aspects of the day-to-day work of a team of CSCs
• Interview, hire, onboard, and train new CSCs into the team
• Set clear and actionable goals for the team and support them to deliver to expectations
• Review KPIs and provide coaching to CSCs to ensure they are meeting standard metrics
• Facilitate team meetings
• Balance workload and responsibilities within team as priorities and team structure change and evolve, assess team utilization regularly
• Take corrective action and provide feedback when the performance of the team or individuals within the team do not meet expectations
• Keep leadership updated with important updates regarding the team, performance, and other key information and escalations
• Weekly presentation to Sponsor on team progress and performance
• Serve as point of escalation for site-based issues
• Develop partnerships with sites, clients, and other study teams to create an environment of collaboration and progress
• Hold team accountable for conducting their work in accordance with GCP and provide guidance and training on GCP as needed
• Proactively solve problems and identify opportunities for process improvement
• Analyze and understand study protocols
• Additional duties/responsibilities may be assigned as needed

Preferred Qualifications

Fluency in English, fluency Spanish is a bonus

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match