Manager, Commercial Customer Success, General Contractors

Summary

Join our team as a Manager of Customer Success to lead, scale, and inspire a team committed to providing long-term value to Procore's customers.

Requirements

• 5+ years of construction industry experience managing a team of General Contractors
• Understanding of business metrics with the knowledge of how to modify strategic plans to deliver against targets; proven track record of delivering results for the business
• Deep understanding of value drivers in recurring revenue business models with experience managing or working within revenue-focused teams
• Enthusiastic and creative leader with the ability to inspire and motivate others
• Influence through persuasion, negotiation, and consensus-building
• Empathy for customers and passion for revenue and growth
• Analytical and process-oriented mindset with a desire for continuous learning and improvement

Responsibilities

• Oversee a team of high-performing Customer Success Engineers
• Manage KPIs, milestones, and long-term goals supportive of the overall company strategic objectives for revenue growth, gross and operating margins
• Collaborate cross-functionally with various partnering teams as well as broader leadership and executives
• Develop and implement strategies that create a learning environment, attract and retain top performers, reduce time to proficiency, and scale the team
• Support the development of leaders reporting to you by providing coaching and career development opportunities
• Create and foster a company-wide culture of Customer Success across the organization (Marketing, Product, Sales, Finance, Executive)

Benefits

• Base Pay Range $147,200 - $202,400 plus commission for an estimated on-target earnings of $184,000 - $253,000
• Equity Compensation