Remote Account Manager

Summary

Join City Wide Maintenance of Minnesota as a dynamic Facilities Services Manager and be responsible for managing the direct relationship with contracted clients and certain non-contract potential clients. The employee must exercise independent skill and judgment, participate in recommending/making important decisions, and work in various types of facilities.

Requirements

• High school diploma or general education degree (GED); three months or more related experience and/or training; or equivalent combination of education and experience
• Ability to speak, write and read English fluently
• Ability to develop excellent relationships with clients and positively influence clients to enter into or expand their relationship with City Wide
• Ability to use excellent judgment, handle confidential materials and display a professional demeanor at all times
• Ability to think strategically and exercise independent thinking and judgment with respect to business matters of significance
• Ability to write reports and correspondence
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to accurately compute rate, ratio, percent and margins to execute bidding appropriately
• Ability to meet all deadlines
• Ability to use phones, email, fax, Microsoft Office, and other specific computer programs written for the position
• Must possess ability to work well with a variety of personality types in a fast-paced, high stress environment and frequently perform a variety of tasks involving different aptitudes, technologies, and procedures

Responsibilities

• Ensure satisfactory performance of all tasks directly related to business operations and compliance with customer contracts
• Pursue clients for opportunities for non-contract services offered
• Review customer requests for service to determine compliance and expanded services to be offered
• Determine service time and client needs, utilizing knowledge of industry and service procedures and practices
• Arrange for transportation of Company-owned equipment in select cases
• Pursue clients for opportunities for sale of consumable goods for their facility
• Pursue clients for opportunities to increase our current scope of contract work
• Assist sales with outside business development and cold calling facilities for contract opportunities
• Track commissions earned on sales opportunities
• Prepare reports and analyze them to best plan services processes and operations
• Communicate with and evaluate Company staff
• Review and strategize regularly for ways City Wide can expand and diversify the services offered by the company and to recruit independent contractors to perform them
• Establish relationships with upper level management in each client account, analyze methods to improve related operating practices, and communicate with management about important business operations
• Place all orders for non-contract work and consumable goods accurately into Field Sales once the client indicates satisfaction with the work completed
• Schedule all non-contract work to be completed with Independent Contractors
• Assist with the selection of Independent Contractors for assignment on accounts based on personal judgment, past experience, and Independent Contractor’s strengths and weaknesses
• Organize and maintain a file system for assigned accounts
• Organize and maintain key access for assigned accounts
• Terminate contracts with independent contractors for violation of client standards. IE: Safety, BBP, security, background check policy, cleaning standards, etc
• Travel to customer job sites and ensure compliance with customer contracts. Enter information and areas of deficiency into CRM daily
• Communicate any priorities or requests to be completed by night management daily
• Review and direct contract compliance managers to execute the 3 Star Program weekly for troubled accounts
• Communicate with clients daily for any operational deficiency needing attention and analyze methods of improving performance standards
• Communicate with accounting to ensure proper billing for goods and services
• Communicate with accounting to ensure prompt payment from clients is received
• Communicate and strategize with the DOO and Franchise Owner on a regular basis
• Maintain current contractor’s notes for each client and make recommendations for best client coverage
• Assist administration in verifying client’s requirements for safety and security
• Assist administration in collecting and documenting signed exhibit A’s for each contracted client
• Assist administration with annual Independent Contractor Audits
• Regular and prompt attendance
• Ability to establish and maintain effective working relationships with co-workers, supervisors, Independent Contractors, and clients
• Assist with contract compliance manager vacations or absence
• Provide leadership and assist with contract compliance manager development and career advancement

Benefits

• Vehicle Allowance
• Company provided iPhone
• Uncapped Commission Plan
• Health Care Plan (Traditional Medical or Medical w/HSA, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• 401k w/ Company benefits
• Base Salary is $52,000/year w/ opportunity to earn higher with commission
• Total compensation is expected around $75,000-$85,000