hims & hers is hiring a
Manager Content Operations

Summary

Join our team as a Content Operations Manager to coordinate the seamless delivery of content across multiple teams, ensuring that every piece of content is delivered on time and meets our high standards.

Requirements

• Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content publishing, editing, and administration
• Organized and efficient, with strong project management, problem solving and analytical thinking skills
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively
• Able to work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices
• Capable of driving alignment among cross-functional teams and pushing back when needed
• Comfortable balancing numerous priorities and demands
• 5+ years of web publishing, content operations, and content management experience (Contentful strongly preferred)
• Experience collaborating with development teams
• Understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high quality work
• Ability to work efficiently in a collaborative, fast paced environment

Responsibilities

• Serve as the coordinator for new content requests—work across Engineering, Content, Product, Legal, Clinical, and Marketing to route requests as needed and get input from stakeholders
• Serve as project manager coordinating across Engineering, Marketing, and Product to create self-serve modules that work for all stakeholders and enhance our Content Management System for web production
• Identify and push for consistency and uniformity across content, and surface design changes and updates that are necessary for individual pieces of content
• Guide the design, development, testing and deployment of new features and enhancements to the CMS, as well as seeking feedback from internal stakeholders to surface opportunities to make our CMS more self-serve
• Seek out and surface opportunities for efficiency and quality improvements in the way we produce and deliver content
• Manage short- and long-term content publication, including regular, weekly content updates as well as those for new product launches
• Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps
• Manage weekly app content curation to drive repeat app usage
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc
• Assist with the management of the content architecture, and placement of content in the user experience
• Serve as the main point of contact with our content management vendors (mainly Contentful) and stay up to date on their capability improvements

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats