Operations Manager

Summary

Join CSN Collision as a Field Operations Manager – Atlantic and become the primary point of contact for CSN Licensees in your designated region. Reporting to the FOM-Team Lead, you will collaborate with other FOMs and FTAs to foster licensee growth and performance. Leverage the CSN System, encompassing insurer partnerships, marketing tools, and operational support, to enhance business operations. Regularly meet with stores to assess performance, address issues, and identify strategic action items. Lead regional meetings and contribute to the annual CSN conference. Collaborate with internal teams to execute strategies and improve the CSN System. Resolve store concerns and escalate complex issues as needed. Develop and deliver training materials for licensees. Provide monthly progress reports to the FOM-Team Lead. This remote position requires travel within the Atlantic region.

Requirements

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
• Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license

Responsibilities

• Be the primary point of contact for CSN Licensees in the Ontario region
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include
• Overall business growth and performance
• Performance on insurance programs
• Utilization of vendors, marketing programs, software, training, and other components of the CSN System
• New and upcoming CSN initiatives
• Review of outstanding issues and / or new issues, including non-urgent issues
• Identification of one or two strategic action items and expected timing
• Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System
• Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System
• Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary
• Build and support licensee training
• Develop content and record micro trainings
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics
• Cases and action items more than 30 days old
• Challenges engaging with stores
• KPI performance vs. targets

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path