Lilt is hiring a
Manager, Customer Engineering in United States

Summary

The job description is for a Manager of Customer Engineering at LILT, a leading AI solution for enterprise translations. The position is based in the Washington D.C. metro area and requires moderate travel to customer sites. The role involves managing complex projects, interacting with stakeholders, solving technical problems related to LILT’s connector stack, and improving localization engineering processes.

Requirements

• At least 3+ years of experience in a support, customer or localization-engineering management role at a language services company
• At least 5+ years of total experience
• Technical experience in TMS system administration, integrating to CMS systems for multilingual content workflows, CAT tool functionality, and experience with the Okapi framework

Responsibilities

• Manage complex projects, interact with a variety of stakeholders
• Solve technical problems related to LILT’s connector stack, file filters, the Okapi Framework, and customer pre- and post-processing
• Prepare files to assist with prospective customer quotes and support Production teams with technology-enabled workflow and integration tools used to produce overall deliverables

Benefits

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, FSA/DFSA, HSA, and Commuter benefits. LILT also pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months
• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle