imagine.io is hiring a
Account Manager Customer Success Manager in Canada

Summary

The job is for a full-time Account Manager/Customer Success Manager in the US or Canada (remote). The role involves leading a growing team, adopting systems, defining performance metrics, building client relationships, renewing subscriptions, identifying opportunities to increase customer profitability, and upselling services. Candidates should have 4+ years of client service experience, 2+ years in the home furnishings or interior design industry, 2+ years of management experience, and specific skills in growing and scaling a customer success team, building operational processes, and driving customer experience strategy.

Requirements

• 4+ years of client service experience required
• 2+ years of home furnishings or interior design industry experience is an added advantage
• 2+ years of management experience required
• Experience growing and scaling a customer success team required
• Experience building new operational processes required
• Experience driving customer experience strategy development required

Responsibilities

• Lead a growing, global customer service team
• Adopt systems and procedures to ensure continuous improvement
• Define and track performance metrics for customer success
• Create internal systems and procedures to manage growth
• Build and maintain strong, long-lasting client relationships
• Contact clients on a regular basis to review business needs
• Renew existing subscriptions
• Identify opportunities to increase customer profitability
• Work with sales team to deliver maximum customer retention and revenue
• Upsell services to existing clients

Benefits

• Learning & Growth Opportunities
• Family Culture
• Freedom to explore and implement your own ideas