Deel is hiring a
Manager, Customer Onboarding
Deel
π΅ ~$123k-$162k
πRemote - Europe, Middle East, and Africa
Please let Deel know you found this job on JobsCollider. Thanks! π
Summary
Join Deel, a global leader in international payroll and compliance, as we foster a diverse economy by connecting companies with talent worldwide. Our market-leading technology and expertise enable millions of jobs globally, and we're building a generational platform to make hiring without borders a reality.
Requirements
- 7+ years of SaaS experience in professional services or implementation
- 4+ years of professional experience leading a team; passion for supporting and guiding a teamβs growth, career progress, and job performance
- Relentless prioritisation and time management
- Unwavering energy to help your team and your customers
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexibility to scale and adapt to changing organisations and responsibilities
Responsibilities
- Successfully manage backlog to ensure on-time quality Implementation
- Develop Implementation Managers through hands-on coaching and mentorship
- Successfully resolve customer escalations for maximum satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Support hiring & onboarding of new team members
- Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
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