Anrok is hiring a
Onboarding Manager, Remote - United States

Summary

The job is to onboard sellers at Anrok, a company specializing in sales tax and VAT management. Responsibilities include owning the customer journey, tracking and optimizing the onboarding process, being a product expert, engaging with data, partnering with various teams, developing new operational processes, and supporting strategic projects. Requirements include 5+ years of experience in implementation, account management or customer success roles at a top-tier tech start-up, strong project management and communication skills, entrepreneurial attitude, passion to build a business from the ground up, and experience with billing systems like Stripe, Quickbooks, Netsuite, Xero. Benefits include equity upside, daily lunch and snacks, fully covered medical, dental, and vision insurance, One Medical membership, annual learning and development stipend, bi-annual team offsites, optional quarterly gatherings, home office setup stipend, and flexible work arrangements (hybrid model for SF Bay Area employees, remote work for others).

Requirements

• 5+ years of experience in implementation, account management or customer success roles at a top-tier tech start-up
• Strong project management and communication skills
• Entrepreneurial attitude and passion to build a business from the ground up
• Experience working with billing systems like Stripe, Quickbooks, Netsuite, Xero and more

Responsibilities

• Own the customer journey from the onboarding kick-off through the ongoing scaling of their business
• Track and optimize the onboarding journey on their path from domestic to global compliance, supporting them through video calls and email communication
• Be a product expert who is able to navigate customer questions and guide them to success on how to utilize Anrok
• Proactively engage with data to monitor and support customer growth without getting in the weeds
• Partner with our Tax and Solutions Engineering team to resolve any roadblocks that might arise
• Develop new operational processes, playbooks, and tracking mechanisms to scale onboarding for customers as our team continues to grow
• Help support and execute strategic projects related to improving efficiency and enabling our customers to self-serve

Benefits

• Equity upside of an early-stage startup with the product-market fit of a later-stage company
• Daily lunch and snacks for those working out of our San Francisco office
• Medical, dental, and vision insurance covered 100%
• One Medical membership covered
• Annual learning and development stipend for books, online courses, and conferences
• Bi-annual team offsites and optional quarterly gatherings at the SF HQ office
• Home office setup stipend to ensure you have the equipment you need to thrive at work
• For employees based in the San Francisco Bay Area, we follow a hybrid model. Where we come into the office 3 days a week to collaborate in person. For employees located outside of the San Francisco Bay Area, you will work remotely full-time