Brightwheel is hiring a
Senior Onboarding Manager

Summary

Brightwheel is seeking an experienced customer success leader with a track record of strengthening and scaling customer-facing teams. The role involves leading the onboarding team for Brightwheel's education business, setting the multi-year vision, and developing the team's leadership bench. The company offers competitive compensation, premium medical benefits, generous paid parental leave, flexible time off, a wellness stipend, and a learning & development stipend.

Requirements

5+ years leading a high-performing, high-volume sales or customer onboarding team (20+ team members)

Responsibilities

• Create an easy, trusted and empowering customer experience
• Own and relentlessly pursue ambitious goals (activation speed/rate, dropout rate)
• Build a deep bench of high-performing managers and constantly help them develop and progress in their careers
• Maintain the existing strong performance management system that creates ownership and accountability for your high-performing team
• Improve processes and tools in collaboration with other Go-To-Market leaders and functions
• Design a multi-year vision for the team to scale efficiently & execute on your vision

Preferred Qualifications

Strong preference for experience in startups, SaaS, SMB customers, and additional Customer Onboarding experience

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• Flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend