Manager, Digital Technology - GTM AI & Strategy

Summary

Join ServiceNow as a GTM and AI Strategy team member and help shape the future of AI in Sales, Marketing, and Partnerships. You will collaborate with senior leaders, conduct analyses to determine the value of AI use cases, and develop executive-level presentations. This role demands experience in integrating AI into work processes, 5+ years of work experience, foundational knowledge of product, technical, and GTM concepts, and the ability to handle multiple priorities. Management consulting experience is a plus. High visibility and strategic scope make this a strong launchpad for future leadership.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of work experience
• Foundational knowledge of product, technical and GTM concepts
• Experience solving complex, ambiguous problems
• Experience working with and presenting information to business and technical stakeholders
• Ability to handle multiple competing priorities in a fast-paced environment

Responsibilities

• Support the Director of GTM and AI Strategy in
• Shaping and documenting AI and tech strategy for each of our Sales, Partner and Marketing teams
• Assessing opportunities to deploy AI on behalf of GTM teams by running innovation workshops and developing business cases to determine value
• Conducting analyses to determine the value created by technology and AI use cases, and make recommendations on how to increase impact for each use case
• Developing executive-level presentations that describe the value our AI use cases have created
• Conducting interviews and research to help define our AI and technology playbook (e.g., operating and governance model improvements between business, product and technical stakeholders)

Preferred Qualifications

Management consulting experience