SeatGeek is hiring a
Manager Enablement

Summary

Join SeatGeek as a Manager of Enablement to lead the planning and development of client education and enablement content globally, managing a team of technical writers and instructional designers.

Requirements

• 5+ years experience working with technology enablement activities for a variety of different personas, including experience with B2B SaaS software enablement
• 2+ Years experience in a people management role, managing a global and distributed team
• Experience designing, implementing, and delivering client and internal training programs at scale
• Experience developing software certification programs
• Experience working in complex, customizable SaaS products
• Experience in scaling a services organization by leveraging opportunities for knowledge sharing, distribution, and education
• Experience in the Ticketing Industry is a plus
• Experience with AI assistant and enterprise search tools is a plus

Responsibilities

• Lead your team to effectively educate and empower our fans, rightsholders, and the SeatGeek team to use our products and tools successfully
• Manage scoping, resourcing, and development of learning content and training programs that support enablement of SeatGeek team, clients, fans, and sellers
• Drive enablement initiatives, projects, and process improvements that improve the effectiveness, quality, and efficiency of our services
• Partner with business leaders to identify and meet the various enablement needs of the SeatGeek organization
• Manage incoming documentation requests, including scoping, training, and resourcing requests
• Be a strong, passionate people manager focused on supporting and growing your employees
• Lead and oversee a growing globally distributed team of technical writers and instructional designers
• Facilitate opportunities for knowledge and adoption among SeatGeek Enterprise product end users through internal documentation, client knowledge center, and e-learning tools
• Partner with business leaders to identify and meet the various enablement needs of the SeatGeek organization
• Lead the team in key projects and initiatives such as expanding our LMS platform or designing, developing, and launching a new online product certification program
• Act as training & development resource for SeatGeek
• Create standardized, scalable knowledge services processes while respecting regional needs and nuances

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music