Manager, Engagement Services

Summary

Join Uberall's growing team as an Engagement Services Manager, leading a social media operations team. You will manage, coach, and develop a high-performing team, ensuring efficient and high-quality content and customer engagement across platforms. Responsibilities include overseeing social media operations, optimizing workflows, managing resources, and ensuring brand alignment. The ideal candidate has 1–3 years of people management experience in a high-volume social media environment and thrives in a fast-paced, remote setting. This is a full-time, remote position with flexible hours, offering competitive pay and benefits. Uberall prioritizes a positive and inclusive work culture.

Requirements

• Bachelor’s degree in Communications, Operations, or a related field, or equivalent experience in a global SaaS company
• 1+ years of experience managing teams in a social media or digital operations environment
• Proven ability to manage high-volume tasks with consistency and attention to detail
• Strong leadership, team-building, and mentoring skills
• Experience in optimizing workflows and improving operational efficiency
• Data-savvy: able to read reports, identify patterns, and make informed decisions
• Excellent communication and interpersonal skills across remote and cross-functional teams
• High proficiency in Google Workspace (Sheets, Slides) and Microsoft Excel; comfortable using Slack, calendar, and email tools
• Familiarity with Google Business Profiles, Facebook Pages, and Yelp
• Calm under pressure, solutions-focused, and able to prioritize effectively
• Excellent English skills (written and spoken)
• Full-time, remote position
• Must have a reliable internet connection and stable electricity
• Must be able to attend periodic in-person gatherings in Cebu
• Working hours: Monday to Friday, 9:00 PM – 6:00 AM (PH time)
• Flexibility to attend meetings across time zones and occasional off-hours calls is required

Responsibilities

• Team Leadership: Manage, coach, and develop a high-performing team handling social media engagement and publishing. Foster a culture of accountability, collaboration, and continuous improvement
• Operational Excellence: Implement and optimize processes, tools, and workflows to meet service level targets—particularly for high-priority clients (e.g., 24–48h SLA for review responses). Ensure quality, efficiency, and consistency across all client outputs
• Social Media Operations Oversight: Oversee response management for Google, Facebook, and Yelp reviews, ensuring speed, accuracy, and brand alignment. Supervise social media publishing workflows, ensuring timely scheduling, approvals, and revisions
• Resource Management: Plan and allocate resources effectively to meet volume and SLA demands. Lead workforce scheduling, workload balancing, and capacity planning
• Performance & Quality Assurance: Set clear goals, track KPIs, and manage performance through regular coaching and feedback. Review sensitive or high-risk outputs and provide quality checks for brand alignment and reputational safety
• Client & Cross-Functional Collaboration: Serve as the primary escalation point for complex accounts. Align closely with account managers, product, and operations to deliver consistent client outcomes and smooth communication
• Reporting & Analysis: Analyze team performance, operational bottlenecks, and trends. Generate actionable insights to support strategy and resource decisions
• AI & Tool Adoption: Champion the adoption of AI tools to increase team efficiency. Identify automation opportunities and integrate smart solutions into daily workflows
• Content & Tone Strategy: Create and maintain tone of voice guidelines and response templates tailored to different client verticals and platforms

Benefits

• A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world
• A truly human culture We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit
• Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know