Deel is hiring a
Manager, HCM Customer Onboarding

Summary

The job is for an Implementation Manager at Deel, a fast-growing global company specializing in helping businesses hire talent worldwide. The role involves leading a team, driving data migration processes, resolving customer escalations, and collaborating with cross-functional teams to improve product functionality.

Requirements

• 5+ years of SaaS experience in professional services or implementation
• 3 + years of HR implementation experience
• 3 + of Data Migration / ETL experience
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance

Responsibilities

• Develop a team of Implementation Managers through hands-on coaching and mentorship
• Drive the HCM Data Migration Methodology and processes for new customers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Support hiring & onboarding of new Implementation Managers
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Preferred Qualifications

• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working on a remote team
• Experience working at a high-growth start-up or scale-up
• Fintech or HR tech experience
• Multilingual abilities

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available