Remote Manager, HCM Customer Onboarding

Summary

Join Deel, a global leader in international payroll and compliance, as we build a generational platform connecting companies with talent worldwide. As an Implementation Manager, you will develop a team of implementation managers, drive HCM data migration methodology, and resolve customer escalations.

Requirements

• 5+ years of SaaS experience in professional services or implementation
• 3 + years of HR implementation experience
• 3 + of Data Migration / ETL experience
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Relentless prioritization and time management
• Unwavering energy to help your team and your customers
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexibility to scale and adapt to changing organizations and responsibilities

Responsibilities

• Develop a team of (x) Implementation Managers through hands-on coaching and mentorship
• Drive the HCM Data Migration Methodology and processes for new customers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Support hiring & onboarding of new Implementation Managers
• Track, monitor & continuously improve performance on key metrics & KPIs
• Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available