Manager, Implementation

Summary

Join Axonify's Implementation team as Manager, overseeing and leading the successful execution of strategic implementations for enterprise customers. You will be responsible for a team of 8, managing projects with an average annual recurring revenue of $75,000.00 to $200,000.00. Key responsibilities include leadership, strategic planning, risk mitigation, resource allocation, and fostering cross-functional collaboration. This role requires strategic agility, a results-driven approach, coaching skills, and the ability to build strong relationships. You will cultivate a high-performance culture, provide guidance and support to team members, and ensure adherence to project timelines and milestones. The position offers a hybrid-flexible work environment and various perks.

Requirements

• 10+ years of implementation, project management and/or business analysis experience
• Ability to understand and translate business needs into technology-based solutions
• Experience providing recommendations and guidance around implementation and Instructional Design principles and practices within an eLearning environment
• A desire to work and lead others in a fast-paced, evolving, dynamic environment
• Proven results in a consulting environment as a functional lead
• Ability to deal with and resolve client business issues
• Superior communication skills and attention to detail
• A highly enthusiastic team player, with a positive attitude
• Personal drive for the highest quality
• Demonstrated high-level of professionalism and leadership by example
• Demonstrated focus on effective collaboration
• Experience conducting independent research to bridge knowledge gaps
• Experience engaging and communicating with stakeholders and subject matter experts

Responsibilities

• Through leadership, cultivate a high-performance culture prioritizing empowerment, accountability and ownership within the Implementation team
• Provide guidance and support to team members, ensuring clarity of roles, responsibilities, and expectations
• Provide coaching on performance and development of the team to grow their skills and deliver exceptional implementation experiences for our customers
• Meet regularly with Implementation Managers to develop their skills and knowledge through 1:1 discussions, team meetings, and the performance and development review process
• Provide opportunities for growth and career pathing for Implementation Managers, upskilling team members to create a future talent pipeline for Senior-level Implementations
• Provide leadership and mentorship to team members, fostering a positive and collaborative work environment
• Foster and demonstrate a workplace inclusive of creating opportunities, serving others, building trust, encouraging innovation, and exceeding expectations
• Recognize and celebrate team and individual accomplishments
• Monitor progress and ensure successful launch of in-flight implementations for a team of 8 responsible for executing implementations within their portfolios
• Ensure potential implementation risks are identified and mitigation plans are in place
• In partnership with the Sr Director, Implementation, continually adjust and communicate strategic vision for the implementation team, ensuring alignment with the overall Axonify business objectives
• Proactively identify and action opportunities and threats to the Implementation team
• Oversee and contribute to the development and implementation of repeatable project documentation, including project plans, reports, and presentations
• Evaluate implementation process performance and outcomes, identifying areas for improvement and facilitating necessary changes
• Execute implementation strategies within the Implementation team
• Stay updated on industry trends, best practices, and emerging technologies related to implementation management
• Ensure Customer implementation satisfaction scores are meeting set targets
• Collaborate cross-functionally with sales to support implementation conversations with prospects
• Lead the shaping of Implementation processes and practices
• Provide guidance and mentorship to team, ensuring adherence to established processes while encouraging continuous process improvement
• Maintain an awareness of trends and technologies available that may contribute to improving our operations
• As needed, manage a portfolio of implementations of the Axonify platform
• Act as a trusted advisor for the customer, gaining understanding of their business requirements and the problem they are trying to solve using the Axonify Platform
• Lead customers through the setup of Axonify Platform and ensure successful end to end implementation, including: Technical setup, including authentication, user data and integrations. Communication, launch planning and execution. User engagement strategies, including reward programs and gamification. Program configuration and consulting
• Communicate effectively with cross-functional teams, including Sales, Customer Success, Customer Care, Product, and Development and other stakeholders
• Lead the Implementation team through periods of change, ensuring clear communication and minimizing disruption to operations
• Make informed and timely decisions that align with the strategic goals of Axonify and the Implementation team
• Translate data into insights that address key customer business issues and are presented to the business in a straightforward way
• Ensures the fiscally responsible management of team budgets, including compensation review allocations, demonstrating strong financial acumen to optimize resource allocation and drive impactful results

Benefits

• An impactful product that gives back to the communities and frontline workers that support our everyday lives
• People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering
• A diverse team that celebrates unique perspectives and experiences that add richness to our culture
• Leaders that trust deeply who leverage our skills, adapt to us as individuals and encourage us to be our best selves
• At Axonify, we embrace a hybrid-flexible work environment that allows you to choose the best location to support your day the majority of the week
• Whether that location is your home office or one of our Axonify offices, located in Waterloo and Toronto, Ontario, you choose
• Wednesdays hold a special place in our calendar as Axonifers, in a commutable distance, gather together in one of our offices for “Work from Work Wednesdays