Manager, Implementation

Summary

Join Ontra, a leading AI legal tech company, as a Manager, Implementation. Lead and mentor a team of associates, providing actionable feedback for their growth. Strategically manage projects and team capacity for efficient resource utilization. Analyze processes, identify inefficiencies, and implement solutions for continuous improvement. Utilize technology to enhance project visibility and team workflow. Collaborate with other teams to maintain high standards of consistency and accuracy. This role requires 7+ years of experience in client implementations within a SaaS company, proven team management skills, and experience with AI-powered data abstraction.

Requirements

• Experience: 7+ years in roles related to client implementations including data processing, extraction, or transformation within a SaaS company
• Team Management: Proven ability to manage and technically develop a remotely distributed team concentrated on data and implementation related tasks. Experience in hiring, developing, and retaining high-performing, junior teams

Responsibilities

• Team Leadership and Development: Lead and mentor a diverse team of associates by providing actionable feedback to support their career growth and development
• Resource Coordination: Strategically manage incoming projects and team capacity to ensure efficient utilization of resources
• Process Improvement: Analyze current processes to identify inefficiencies and implement solutions for continuous improvement
• Technology Utilization: Utilize tools and technology to enhance visibility into project progress and team workflow
• Quality Assurance: Collaborate with legal intelligence and enablement teams to maintain high standards of consistency and accuracy in implementation outputs

Preferred Qualifications

• AI Technologies: Experience with AI-powered data abstraction or document analysis technologies is highly preferred
• Industry Knowledge: Familiarity with the legal technology or financial technology sectors is a significant plus
• Process Improvement: Experience in enhancing data processing pipelines and implementing new technologies
• Software Proficiency: Ideally skilled in using Jira, Salesforce, and Zendesk

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance