Manager, Implementation Consulting

Summary

Join Spreedly as a Manager, Implementation Consulting, where you will lead complex enterprise implementations, mentor a team of Implementation Consultants, and serve as a technical escalation point. You will translate customer needs into implementation plans, develop onboarding toolkits, and collaborate with various teams. This role requires strong technical skills, project management expertise, and excellent communication abilities. The ideal candidate is a customer-centric leader who thrives in fast-paced environments and excels at coaching teams. You will contribute to process improvements and ensure repeatable success across customer segments. This position offers a competitive salary, benefits, and professional development opportunities.

Requirements

• 5+ years of experience in technical onboarding, implementation, or integration roles in a payments technology environment
• Demonstrated success leading or mentoring implementation consultants or similar delivery teams in a high-growth or fast-paced setting
• Strong technical understanding of web APIs, SDKs, and system integration workflows (especially REST, webhooks, JSON)
• Proven ability to manage large-scale implementation projects with multiple stakeholders and shifting priorities
• Skilled in project management and planning, including risk mitigation and client expectation setting
• Excellent verbal and written communication skills with a strong ability to interface with both technical and non-technical audiences
• Strong problem-solving skills and the ability to debug or advise on common integration challenges
• Experience collaborating cross-functionally with Sales, Product, Engineering, and Customer Success
• Ability to communicate clearly and confidently, fostering honest and transparent conversations with all stakeholders
• Experience distilling complex technical concepts and processes into clear, actionable plans for both customers and internal teams

Responsibilities

• Lead complex enterprise implementations from kickoff through go-live, ensuring on-time delivery and successful handoff to support and Customer Success
• Coach and lead a high-performing team of Implementation Consultants, ensuring consistency in scoping, project execution, and customer communication
• Serve as a technical escalation point for complex implementations, partnering with clients to resolve blockers across APIs, SDKs, and payments workflows
• Translate customer use cases into structured implementation plans that align with Spreedly's product capabilities and roadmap
• Develop and iterate implementation playbooks, templates, and onboarding toolkits to drive scalable, repeatable engagements
• Collaborate cross-functionally with Product and Engineering to provide field feedback, inform delivery timelines, and escalate critical implementation risks
• Partner with Sales and Solutions Consulting to ensure a clean post-sale handoff and alignment on scope, timelines, and stakeholder expectations
• Track and report on implementation KPIs such as time-to-launch, delivery quality, customer satisfaction, and implementation velocity
• Build processes and rituals to drive operational rigor and high-quality customer onboarding experiences
• Contribute to internal enablement by documenting best practices and onboarding new team members
• Simplify customer questions and disseminate information to current and new customers

Preferred Qualifications

• Contributions to onboarding tools, enablement content, or customer documentation
• Background in process improvement or operational scaling within Implementation or Professional Services
• Familiarity with customer project tools like Jira, Salesforce, and Confluence
• Exposure to project management methodologies such as Agile or PMP (certification a plus)

Benefits

• Competitive salary + Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy + 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• $1,000 annual professional development stipend
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees