Manager, Information Technology (IT)

AireSpring
Summary
Join AireSpring, a leading provider of cloud communications and managed services, as their highly technical Manager of Information Technology. Lead and support all aspects of IT operations, overseeing internal IT support, corporate infrastructure, endpoint management, and network security. This hands-on role demands deep technical expertise and the ability to manage complex systems, vendors, and a team. Ensure high system availability and performance across a globally distributed workforce. You will be responsible for ITIL-based processes, security compliance, and collaboration with engineering and operations teams. This remote position requires strong leadership, problem-solving skills, and the ability to thrive in a dynamic environment. Candidates must reside in El Salvador or other LATAM countries outside the US.
Requirements
- Bachelorโs degree in Computer Science, Information Technology, or related field (Masterโs preferred)
- 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role
- Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies
- Microsoft 365, Exchange Online, Intune, Azure AD
- Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
- Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
- Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems
Responsibilities
- Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization
- Manage service level agreements (SLAs), incident response, and escalations
- Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management)
- Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V)
- Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
- Corporate firewalls, switches, routers, and VPNs
- Cloud services (AWS, Azure, or GCP) and hybrid environments
- Maintain robust backup, disaster recovery, and high availability strategies
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2)
- Lead annual compliance audits
- Manage endpoint protection, MDM, MFA, and vulnerability management
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools)
- Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools
- Hire, mentor, and manage a high-performing IT support and infrastructure team
- Manage IT budgets, procurement, licensing, and vendor relationships
- Coordinate third-party support contracts and service providers
- Bring hands-on experience with hardware troubleshooting and system architecture
- Possess proven abilities to research, evaluate, and recommend new technologies
Preferred Qualifications
- Prior experience in a telecom or managed services provider (MSP) environment
- Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations)
- Knowledge of PCI, GDPR, and telecom regulatory compliance requirements
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders
- Strong problem-solving abilities with a customer-first mindset
- Willingness to be on-call or provide support outside of business hours when needed
- Ability to thrive in a dynamic, high-growth, and highly technical environment
Benefits
This is a remote position
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