Blink Health is hiring a
Manager, Knowledge Management and Content Development, Remote - Worldwide

Summary

The job is for a Knowledge Management content developer in Blink Health's Patient Services team. The role involves leading content development, overseeing communications, managing content across business units, and developing junior content developers.

Requirements

• Bachelor's degree with 3 plus years of experience in Knowledge Management or related skill
• At least 3 years of experience in creating and managing knowledge content

Responsibilities

• Lead the Knowledge Management content development and editorial work
• Oversee all content and communications delivery to internal audiences
• Own the strategic vision for content, including SOP development, communication, and content related best practices
• Build programs and processes to manage and scale content across business units
• Develop and edit content, maintaining a very high bar for consistently clear, concise, and trustworthy user-focused content for SOP, communications, and training content copy
• Lead and develop content developers
• Oversee project management of deliverables related to new clients and product launches, including identifying content related requirements, setting and communicating time frames for completion, and meeting all project objectives

Preferred Qualifications

• Experience in process mapping and documentation, content information management and knowledge systems or writing, editing, and developing communications required
• Experience managing direct reports. Developing junior content developers is a plus

Benefits

This is a PGH preferred or remote position, with travel expectations