Manager, Licensing & Credentialing

Summary

Join Ro, a leading direct-to-patient healthcare company, as the Manager of Licensing & Credentialing. You will spearhead the development and maintenance of systems ensuring all clinicians on our platform maintain proper licenses and credentials, complying with state and federal regulations. This role involves overseeing the entire lifecycle of licensing and credentialing, from onboarding to renewals and audits, for hundreds of clinicians nationwide. You will collaborate with various teams, including Legal, People, Compliance, and Clinical leadership. Success in this position requires a systems-oriented approach, meticulous attention to detail, and the ability to thrive in a fast-paced environment. The ideal candidate possesses extensive experience in healthcare licensing and credentialing, particularly within telehealth or multi-state healthcare settings. This position offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in healthcare licensing & credentialing and provider onboarding, ideally in a fast-growing telehealth or multi-state healthcare environment
• Deep knowledge of licensure and credentialing requirements for MDs, NPs, and RNs across U.S. states
• Proven ability to build or optimize scalable systems that support hundreds of clinicians across multiple states
• Experience with credentialing databases and platforms (e.g., CAQH, Nursys, Verisys, Medallion, etc.)
• Meticulous attention to detail and comfort managing complex workflows and sensitive data
• Strong project management skills and ability to lead cross-functional initiatives with tight timelines
• Clear communication style and ability to collaborate with both operational and clinical stakeholders
• A proactive mindset—always looking ahead to prevent compliance gaps or licensing disruptions

Responsibilities

• Own and oversee the full licensing and credentialing program for Ro’s provider workforce, including MDs, NPs, and RNs across all 50 states and DC
• Develop, implement, and maintain scalable systems for provider onboarding, state license acquisition and renewal, and credentialing with payors or partners as needed
• Optimize supervision protocols for Nurse Practitioners and Registered Nurses, ensuring alignment with state-specific laws
• Maintain compliance with all regulatory requirements, proactively flagging upcoming expirations and changes in state requirements
• Monitor adherence to licensing and compliance policies; investigate and drive remediation plans in instances of non-compliance
• Act as the primary point of contact for state licensing boards, certification entities, credentialing organizations, and vendors
• Lead cross-functional projects to expand provider licensure footprint
• Prepare for and support audits, whether internal or external, by maintaining rigorous records and documentation
• Manage and mentor a small team responsible for administrative licensing/credentialing tasks
• Partner with Legal, People Ops, Clinical, and Product to ensure end-to-end provider compliance and readiness for any changes in scope, geography, or regulation

Preferred Qualifications

Experience managing direct reports

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness