Virtuous is hiring a
Manager of Customer Success

Summary

Join Virtuous as a Manager of Customer Success to lead our mid-level Customer Success Managers in achieving revenue retention, expansion, customer product adoption, and overall satisfaction. Report to the Director of Customer Success and work closely with cross functional leaders from various teams.

Requirements

• At least 3 years of experience managing a team is required
• Management experience in B2B SaaS
• Experience managing a quota carrying team
• Experience in a professional customer facing role required

Responsibilities

• Lead the success of your Customer Success Manager team, meeting or exceeding gross and net revenue retention goals, as well as achieving expansion targets
• Coach your team on how to successfully manage a book of business proactively, implement B2B SaaS CS best practices and guiding principles, and develop CS professional skills

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)