Manager of Enterprise Applications

Summary

Join Torq, a dynamic security company, as their Manager of Systems, Enterprise Applications. You will oversee the daily operations, implementation, and optimization of the CRM system (Salesforce, Gong Outreach, and other platforms) across various departments. This role requires a deep understanding of CRM functionality and collaboration with cross-functional teams. You will manage CRM integrations, conduct system audits, and lead user access management. The ideal candidate possesses 5+ years of experience in CRM management and is SFDC Certified. This is a remote position.

Requirements

• 5+ years of experience in CRM management, enterprise applications, or related roles
• SFDC Certified
• Experience in managing CRM integrations with other enterprise applications (e.g., Marketing Automation, Service Desk tools)
• Proficient in CRM configuration, customization, and administration
• Strong project management skills with the ability to manage multiple initiatives simultaneously

Responsibilities

• Oversee the day-to-day operations, implementation, and optimization of the CRM system (Salesforce, Gong Outreach, and other platforms) across various departments such as Sales, Marketing, Customer Service, and IT
• Ensure the CRM platform is aligned with business goals through collaboration with cross-functional teams
• Oversee the configuration, customization, and maintenance of the CRM system, ensuring it supports the evolving needs of the business
• Manage CRM integrations with other enterprise applications (e.g., Marketing Automation, Subskribe to ensure seamless data flow and processes
• Conduct regular system audits, data validation, and updates to ensure the CRM platform remains efficient, secure, and scalable
• Lead user access management, ensuring proper permissions, roles, and profiles are in place to maintain data security and integrity
• Act as a point of contact for troubleshooting and resolving CRM-related issues
• Ensure data quality and accuracy by implementing data governance practices
• Lead the implementation of CRM-related projects, such as new feature rollouts, upgrades, and integrations, ensuring that projects are completed on time, within scope, and on budget
• Provide support for CRM system upgrades, new releases, and user acceptance testing (UAT)