Manager of Information Systems

Summary

Join OpenSesame as an IS leader to elevate our helpdesk and sysadmin organization. This role requires strong coaching skills to mentor and develop your team, while simultaneously creating and improving processes. The initial 90 days will focus on understanding the teams, tools, and company culture. Within six months, you'll be collaborating more extensively and taking ownership of projects and vendor relationships. By the end of the first year, you'll be a key partner across OpenSesame, driving process improvement and team growth. This remote-first position offers a competitive salary ($120,000-$160,000 annually) and a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. The position is based anywhere in the US with up to 15 days of travel per year.

Requirements

Strong coaching capabilities to help mentor and grow their team

Responsibilities

• Form a rapport with team members and get to know them
• Understand your team’s process and how people work together
• Join your team for some of their regular tasks to get hands-on experience
• Get an understanding of where each team member is in their career and where they want to go
• Get to know your peers in compliance and engineering across the company
• Understand how to use your team’s core tools
• Develop a reasonable understanding of the company tool ecosystem and ensure documentation is up to date
• Ride along with a vendor evaluation and/or renewal
• Coach team members in collectively owning their work
• Coach team members individually
• Review the IS team productivity and quality metrics and OKRs
• Understand the process for helpdesk tickets and projects
• Lead the team in chartering exercises to guide and form their practices, procedures and ceremonies
• Guide the team to making even better documentation and process repeatability
• Take the reins for the process overall and evolve it further
• Teach senior members of the team to act as player-coaches themselves
• Collaborate with compliance and engineering to have a shared security stance vision
• Communicate about complex migrations with groups, potentially the entire company, at a high level of quality
• Take ownership of the Vendor on-boarding and off-boarding process
• Own 2-3 Vendor relationships
• Begin to quantify vendor evaluation needs based on data
• Collaborate and advocate for your vision for the project roadmap and priorities
• Own the company's application authentication stance
• Prioritize automation over hands-on action in more critical systems
• Create disaster recovery processes for critical systems
• Have your next several process improvement experiments ready to go
• Always know how your team members are doing
• Able to advocate for anything with data
• Building processes rather than projects
• Guiding and growing your team members
• Looking for needs to be filled
• Learning always, improving constantly

Preferred Qualifications

Strong, organized

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development
• ISOs