Manager of RCM Operations

Summary

Join Infinx, a fast-growing technology company, as a Manager – RCM Reimbursement Operations. Lead and optimize post-payment RCM functions, including payment posting, credit balance resolution, and remittance reconciliation. Serve as a key liaison between clients and offshore operations, ensuring operational transparency and performance against KPIs. The ideal candidate possesses deep RCM expertise, experience managing global teams, and strong client communication skills. This role involves leading operational reviews, presenting to clients, and driving service enhancements. Infinx offers a remote work environment and a variety of benefits.

Requirements

• Bachelor’s degree in Healthcare Administration, Finance, Business, or a related field
• 5–7 years of progressive experience in revenue cycle management, with a strong emphasis on payment posting, remittance processing, and credit balances
• Proven track record of leading offshore teams and cross-functional collaboration in a matrixed delivery model
• Strong understanding of 835/837 file formats, electronic remittance advice (ERA), and reconciliation methodologies
• Advanced proficiency in Microsoft Excel, including pivot tables and dashboard creation; working knowledge of reporting tools is a plus
• Exceptional communication and client management skills; capable of navigating executive conversations and service escalations with confidence
• Experience in governance frameworks and ability to present data insights to client stakeholders and leadership teams

Responsibilities

• Act as the primary client-facing escalation point for reimbursement operations, ensuring timely resolution of posting and credit-related issues
• Lead end-to-end ownership of payment posting operations, ensuring compliance with client SOPs, payer-specific rules, and reconciliation standards
• Manage the credit balance and refund workflow, ensuring proactive resolution of overpayments, unapplied cash, and audit risks
• Partner with offshore operations teams to drive efficiency, accuracy, and timeliness across daily production deliverables
• Lead the delivery of weekly, monthly, and quarterly client reviews, preparing and presenting governance reports, performance trends, and action plans
• Collaborate with internal teams (System Admins, QA, IT, Process Excellence) to troubleshoot issues, improve process adherence, and streamline technology usage
• Track and report on SLAs, productivity benchmarks, error rates, and client escalations using standardized operational dashboards and governance frameworks
• Identify and escalate systemic issues and operational risks through a structured issue escalation matrix
• Ensure strict adherence to HIPAA compliance, security protocols, and data privacy regulations in all operational workflows
• Contribute to continuous improvement initiatives, including automation of reconciliation tasks, refund tracking, and performance analytics

Preferred Qualifications

• Familiarity with Imagine Billing or equivalent RCM systems (Athena, EPIC, eClinicalWorks, etc.) preferred
• Exposure to Radiology specialty RCM workflows and payer environments (Medicare, Medicaid, Commercial, WC, etc.)
• Experience supporting or leading governance models in a BPO or outsourcing environment
• Prior involvement in Imagine system troubleshooting, reconciliation, or system administration tasks
• Strong organizational skills with an eye for continuous process improvement and client satisfaction

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services