Operations Project Manager

Summary

Join Modernizing Medicine (ModMed) as their RCM Operations Project Manager, where you will be responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives. You will identify opportunities for new workflows, collaborate with stakeholders to create new processes, oversee beta processes, and provide education on workflow changes. This role requires a process-oriented and results-focused approach, working with internal ModMed staff and Global Services Teams on software modifications, product questions, and BOOST processes. The ideal candidate will have four to five years of relevant experience, experience with healthcare revenue cycle and medical billing operations, and excellent communication and teamwork skills. ModMed offers a competitive benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• Four to five years of relevant experience preferred or equivalent combination of experience and education
• Experience with healthcare revenue cycle and medical billing operations is require
• Knowledge of and experience with RCM workflows and processes
• Excellent communication; teamwork; extraordinary high level of attention to detail
• Ability to lead a cross-functional project team and work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results

Responsibilities

• Develop, plan, and manage a program of high-priority work initiatives within BOOST including projects that are cross-functional and/or enterprise-wide
• Perform project management of the high-priority work initiatives documented in a road map
• Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements
• Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers
• Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors
• Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success
• Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports
• Oversee and coordinate all aspects of a project, including high-profile, complex projects
• Conduct project meetings and be responsible for meeting expected deliverables and timelines
• Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables. May provide project management guidance to the project team
• Plan and direct schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters
• Recommend and take action to direct the analysis of and solution to problems
• Lead, coordinate, and facilitate client and internal meetings concerning project activities
• Perform other duties as assigned

Preferred Qualifications

• PMP certification preferred
• Experience managing vendor relationships or offshore relationships is a plus
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters
• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind