Manager, Office of the COO

Summary

Join Affirm, a company reinventing credit, as a strategic operator and program manager. This role involves strategic decision-making, problem-solving, and program execution to support high-impact projects and drive operational excellence. You will partner with the Chief of Staff to the COO, analyze business challenges, implement strategic initiatives, and drive operational cadence. The ideal candidate possesses a strong strategic mindset, problem-solving abilities, and cross-functional initiative execution skills. This position requires navigating complex topics, managing competing projects, and collaborating with senior leaders. Affirm offers competitive benefits, including 100% subsidized medical coverage, flexible spending stipends, and competitive time off.

Requirements

• 5 - 10 years of experience in a combination of business operations, strategy, program management, or a Chief of Staff-type role; experience in fintech or related fields strongly preferred
• Proven track record of successfully leading and delivering complex, cross-functional projects
• Strong business acumen and strategic thinking, with the ability to drive actionable solutions while maintaining a focus on long-term business impact
• Exceptional organizational skills, with the ability to maintain clarity on priorities, dependencies and execution details
• Proven ability to problem-solve independently and make informed decisions to maintain progress and drive execution
• Experience working with senior leaders and executive teams, with the ability to influence and collaborate at all levels of the organization
• Excellent stakeholder management skills, with experience in aligning multiple teams toward shared objectives
• Strong ability to balance structured execution with flexibility, adapting to shifting priorities in a fast-moving environment
• Strong verbal and written communication skills, with the ability to distill complex information into clear, actionable insights
• This position requires either a Bachelor's degree in a related field or equivalent practical experience

Responsibilities

• Partner with the Chief of Staff to the COO to drive high-priority initiatives that improve operational efficiency, decision-making, and business performance
• Lead the planning and execution of cross-functional initiatives to drive alignment, accountability and high-quality execution
• Drive and continuously improve the operational cadence of the COO organization, to ensure alignment and effective decision making
• Develop a deep understanding of Affirm’s business, organization, and strategic priorities to ensure initiatives are designed and executed in ways that maximize business impact
• Collaborate with key stakeholders to align priorities, manage dependencies, and resolve blockers

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount