Remote Manager, Order Management & Billings

Summary

Bloomreach is seeking a Manager, Order Management & Billings to join their Accounting team. This role involves leading the global Order Management & Billings teams and partnering with other departments. The position requires 8+ years of experience in fast-paced, high growth organizations, preferably SaaS.

Requirements

• 8+ years combined of Billings and Order Management experience at fast paced, high growth organizations. SaaS experience preferred
• Proven experience with process improvements, learning new systems and implementing internal controls
• Netsuite and Salesforce experience required

Responsibilities

• Lead day-to-day operations of the Billing and Order Management team
• Provide the team with clear expectations, targets and goals
• Responsible for related month-end close and audit tasks
• Review processed orders to maintain high levels of accuracy
• Establish SLA for order processing and responses to inquiries
• Manage backlog of orders to be processed and resolve any bookings issues timely
• Process requests for SLA credits / performance credits
• Manage ARR and booking metrics, and own the weekly and monthly reconciliations of bookings
• Partner with FP&A and Sales Compensation teams to resolve questions related to bookings and ARR
• Ensure accuracy of invoicing including working knowledge of VAT/Sales Tax rules and Export Compliance
• Proactively identify and execute on opportunities to gain efficiencies, improve internal documentation, and implement internal controls
• Lead by example as a strong partner to other departments across the organization
• Continuously evaluate and optimize processes, striving to deliver higher process automation, improved accuracy and higher customer service
• Perform people management duties such as delivering effective feedback, setting team goals and measuring success, investing time to help develop each team member’s skills and competencies, and completing annual performance reviews

Benefits

• Flexible working hours to accommodate your working style
• Remote-first work environment with several Bloomreach Hubs available across three continents
• Company events to experience the global spirit of the company and get excited about what's ahead
• 5 paid days off for volunteering activities
• People Development Program, Leader Development Program, and professional education budget
• Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter
• Sports, yoga, and meditation opportunities for employees
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options depending on role, seniority, and location
• Participation in the company's success through the company performance bonus
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• Reward & celebrate work anniversaries -- Bloomversaries!