Remote Billing Operations Manager

Summary

Join Vanta as the Billing Operations Manager and play a major role in our Order to Cash process, overseeing customer billing lifecycle, and ensuring operational excellence. You will lead a team of billing specialists, manage billing system infrastructure, collaborate with cross-functional teams, and develop automated systems.

Requirements

• 5+ years experience working in billing in a SaaS environment
• Proven leadership and people management skills, fostering a collaborative environment, and guiding staff to achieve operational excellence in billing operations
• Excellent analytical and problem-solving abilities
• Excellent organizational abilities, attention to detail, strong written and oral communication skills
• Must be able to prioritize, and take initiative
• Proven ability to work in a cross-functional, fast-paced environment and lead complex initiatives
• Proficiency in Zendesk, Salesforce, NetSuite (or similar ERP systems), Stripe, and Bill.com

Responsibilities

• Lead, mentor, and develop a team of billing specialists, fostering a culture of continuous improvement and operational excellence
• Manage and maintain the billing system infrastructure, ensuring it is optimized for scalability and integration with other platforms
• Collaborate cross-functionally with teams such as Account Management, GTM Operations & Systems, and Legal to identify areas for enhancing the customer experience and streamline Order-to-Cash processes
• Assist with continuous process improvement and development of automated systems including enhancements to Billing tools
• Handle complex customer escalations related to billing inquiries, disputes, and credits
• Continue to develop and implement policies and procedures to scale with the business
• Develop and maintain key performance indicators (KPIs) related to billing operations, and customer billing

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US