Remote Senior Order Revenue Management Operations Representative

Summary

Join a dynamic team as a Senior Order Revenue Management/Operations Representative, managing customer orders from setup to final payment, assisting retailers and distribution partners with questions and concerns, and supporting the ORMO team with completing daily tasks.

Requirements

• 2+ years of experience in order revenue management, supply chain or transportation (required)
• 2+ years’ experience in customer service (required)
• Proficiency with Microsoft Office software, specifically Excel and Word (required)
• Knowledge of NetSuite/report generation (required)
• High School Diploma, GED or equivalent experience

Responsibilities

• Manage the entire process from customer set up through order entry to final payment
• Assist retailers and distribution partners with questions and concerns regarding products, pricing, ordering, shipping, promotions, merchandising, and billing activities for their account
• Support the rest of the ORMO team with completing their tasks
• Solve problems for customers by working with multiple internal teams to achieve efficient operations and customer satisfaction
• Assist the Retail Sales Team with report generation, analytics, CRM Data collection, Merchandise order processing, administrative help, and other functions when necessary

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date
• We match up to 3.5% of your 401k contributions
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases
• Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees