Manager, Partner Operations

Summary

Join Smartsheet as a Manager, Deal Operations to lead one of our deal operations teams. You will oversee daily sales operations and process optimization, reporting to the Director, Revenue Operations Excellence. This is a remote eligible position.

Requirements

• Bachelor's degree preferred or equivalent experience
• Strong knowledge of Channel Partner Ecosystems
• 5+ years of experience in Order Management, Deal Desk, Billing, or Finance Operations
• 2+ years experience in a managerial/supervisory role
• Working knowledge of Saas sales cycles, Renewals and Operations
• Ability to manage high volume of transactions and escalations with nonstandard terms
• Experience with Salesforce and SalesforceCPQ

Responsibilities

• Lead, manage, and develop a team of Partner Operations Specialists who review and provide guidance on all Partner deal types
• Create, publish, and monitor key performance indicators to capture and manage team effectiveness
• Drive development of the team and monitor outcomes and achievement levels
• Responsible for creating, tracking and editing process documentation
• Drive teams operational performance within Salesforce CPQ to ensure all orders are processed completely & accurately
• Partner with Sales Leadership & Partner Program stakeholders to provide input and recommendations on non-standard orders based on billing and revenue objectives to minimize deal rejection
• Partner with internal teams (Order Operations, Finance, Legal, Field Systems and Sales teams) and Channel Partners  to improve and implement best practices across the organization in relation to renewals, quote-to-cash and provisioning
• Manage specialized deal escalations and partner with other teams for approval and resolution
• Collaborate with finance operations, billing, and collections to optimize order processing to minimize booking errors
• Support, investigate and resolve all contract/order related issues
• Prepare team schedules and reports for management regarding key metrics
• Partner with sales leadership and Channel Partners to support contract negotiations for EOM, EOQ. and EOY close

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)