Stripe is hiring a
Partner Operations Program Manager

Summary

Join our Link Bank Payments team as an operations manager and provide operational support across key financial institutions and ecosystem partners.

Requirements

• 7+ years of technical project/program management and/or business operations experience
• Experience managing external relationships
• Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
• Strong analytical skills with excellent problem solving abilities
• Ability to understand and map technical system architecture and requirements
• Excellent interpersonal and communication skills (verbal and written)
• The willingness to travel, when necessary

Responsibilities

• Build and own technical operations relationships with financial institution, and other related ecosystem partners
• Work cross-functionally with a number of Stripe teams – including Engineering, Product, Partner Development and others – to build integrations, support deals, stand up new programs, and drive process enhancements
• Define and implement SLAs, metrics, and performance standards for our partners and drive efforts to measure and improve partner health
• Host recurring meetings and business reviews to drive continuous growth and improvement between Stripe and its partners
• Develop and manage end-to-end project plans for new implementations, working closely with stakeholders and partners to ensure on-time delivery
• Program manage compliance and due diligence requirements for external partners
• Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
• Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

Preferred Qualifications

• Experience in banking, e-commerce, consumer technology, or payments
• Knowledge of and experience with payment technologies and ecosystems
• Basic to intermediate SQL or API knowledge
• Experience in a high growth technology company