Partner Operations Program Manager

Summary

Join Stripe's Global Partner Engineering & Operations (PE&O) team as a Technical Partner Manager. You will build and maintain relationships with financial partners, manage technical integrations, and ensure optimal performance of Stripe's solutions. This role requires collaboration with internal teams and partners to drive project success and improve operational efficiency. The ideal candidate possesses technical expertise, account management experience, and strong analytical and communication skills. You will be responsible for performance tracking, incident management, and providing training and support to partners. This position offers the opportunity to contribute to the growth of Stripe's global partnerships and improve the overall partner experience.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field
• 7+ years of experience in partner management, technical project management, or business operations, especially managing external partnerships
• Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders
• Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making
• Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders
• Willingness to travel as necessary to meet partner needs

Responsibilities

• Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support
• Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time
• Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance
• Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners
• Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently
• Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions (including both technical and operational requirements) to address them
• Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively
• Gather feedback from partners to inform improvements in internal processes and product functionalities, ensuring customer needs are addressed within the organization

Preferred Qualifications

• Experience in banking, e-commerce, or payments; with knowledge of payment technologies and ecosystems is preferred
• Basic to intermediate proficiency in SQL and XML is preferred
• Experience working in a SaaS or cloud-based technology environment
• Ability to thrive in an unstructured, fast-moving environment