Manager, Product Design - Platforms & Partnerships

Summary

Join Jobber as a Manager of Product Design and lead a team in shaping the future of integrations and partnerships. Collaborate with Product Managers and Engineers to build best-in-class third-party software integrations and developer experiences. Mentor and guide a team of designers while contributing to the design and strategic direction. Champion consistency across the Jobber product experience and unlock new value for customers through scalable integration design. This remote-first role, based in Canada or the US, offers a significant impact on the home service industry. You will lead with a deep understanding of user needs, guiding your team from insight to execution of polished interfaces and seamless product experiences.

Requirements

• 6+ years of professional experience designing web or mobile SaaS products, ideally with experience working in partnerships and integrations (or related fields)
• 2+ years of experience as a people manager, directly responsible for managing and mentoring designers
• Proven success in senior design or UX leadership roles within high-growth SaaS environments, collaborating across executive and IC levels
• Strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours
• Expertise in both visual and interaction design, backed by a strong portfolio of polished, user-centered work
• Mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, pencil & paper), with a clear sense of when and how to use them effectively
• Skilled in leading both qualitative and quantitative research to inform and validate design decisions; adept at synthesizing data to drive product direction
• A strategic thinker who aligns UX initiatives with product vision and business goals, and knows how to tell a compelling design story to stakeholders
• Experienced in cross-functional collaboration with Product, Engineering, and Marketing teams to deliver cohesive, scalable experiences at speed
• Passionate about AI and future-forward technologies, with hands-on experience leveraging LLMs or other AI tools in both product and design workflows
• Actively engaged in the design community, with a strong network and commitment to talent development across all career stages
• Deeply motivated by Jobber’s mission to empower small businesses, and energized by the opportunity to design a product used by millions

Responsibilities

• Act as a senior design leader within a cross-functional product group, managing creative, high-impact solutions that drive customer value across Jobber’s platform
• Manage and grow a team of 2–4 designers, providing coaching, mentorship, and regular performance feedback to support their career growth
• Build and inspire a high-performing design team by fostering a culture of excellence, collaboration, and continuous learning
• Champion a customer-centric and data-informed design culture, leveraging qualitative and quantitative research to uncover insights and influence decisions
• Set and communicate a clear design vision for your team and stakeholders, shaping scalable solutions through research, wireframes, flows, prototypes, and detailed specs
• Collaborate with Product and Engineering leaders in the Platforms & Partnerships product groups to define a shared vision, align priorities, and deliver cohesive, high-quality user experiences
• Represent Design at the Leadership Team level, helping shape and drive our long-term UX strategy in alignment with company goals
• Showcase the impact of design through measurable outcomes, celebrating user experience wins and team achievements
• Strengthen Jobber’s design team by attracting top talent, supporting team visibility (e.g. speaking opportunities), and cultivating a strong external talent pipeline
• Stay ahead of industry trends, competitive offerings, and emerging technologies—including AI—to inform and elevate the design of personalized customer experiences

Benefits

• Canada: minimum annual salary of $169,200 CAD, a midpoint of $199,100 CAD, and a maximum salary of $228,900 CAD
• United States: minimum annual salary of $166,300 USD, a midpoint of $195,700 USD, and a maximum salary of $225,100 USD
• Equity rewards
• Annual stipends for health and wellness
• Retirement savings matching
• An extended health package with fully paid premiums for body and mind
• A dedicated talent development program that includes career coaching and opportunities for career development
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family