Manager, Product Enablement and Education

Summary

Join PeopleGrove as the Manager of Product Enablement and Education, playing a cross-functional role empowering customers and internal teams. You will support initiatives enhancing customer education, internal product enablement, and community engagement to drive adoption, satisfaction, and advocacy. This collaborative role involves working with Marketing, Product, Customer Success, and Implementation teams. Responsibilities include designing educational content, developing learning paths, managing customer communities, facilitating peer learning, and supporting internal training programs. You will also collaborate on marketing campaigns and measure the impact of enablement initiatives. This position offers a chance to make a significant contribution to a mission-driven organization.

Requirements

• 2-3 years of experience in product enablement, customer education, community management, or a related field
• Proven track record of managing educational content and enablement programs in a SaaS environment
• Strong project management and communication skills with cross-functional teams
• Passion for customer success and a learner-first mindset

Responsibilities

• Design and maintain educational content (guides, videos, webinars, interactive learning modules) to support new and existing customer onboarding and product adoption
• Develop and evolve structured learning paths and certification programs in alignment with key product releases and customer needs
• Partner with Customer Success and Implementation teams to identify content gaps and create just-in-time learning experiences
• Manage and grow customer communities on the PeopleGrove platform across product lines, ensuring consistent engagement through discussion prompts, updates, and campaigns
• Facilitate peer-to-peer learning, knowledge sharing, and spotlight programs to showcase customer success stories
• Moderate discussions, surface feedback trends, and drive engagement metrics across community groups
• Collaborate with Product and Product Marketing to support internal team enablement (release briefs, training sessions, battle cards) aligned with product releases and launches
• Facilitate and support internal trainings on an as needed basis
• Support campaigns in collaboration with the marketing team (e.g., feature spotlight, customer education newsletters, community content)
• Assist with curating and developing educational resources used in webinars, newsletters, and lifecycle programs
• Measure the impact of enablement initiatives using engagement, adoption, and retention data to iterate on strategy

Preferred Qualifications

• Experience with community platforms (e.g., PeopleGrove), LMS tools, and content creation platforms (e.g., Loom, Clueso)
• Familiarity with product marketing or GTM strategies
• Background working in education technology, higher education, or mission-driven SaaS organizations

Benefits

$65,000 - $80,000 a year