Manager, Publisher Success

Summary

Join Mediavine as a Manager of Publisher Success to oversee a team of account managers, ensure client satisfaction and retention, and drive revenue growth.

Requirements

• 5+ years of progressive experience in a customer-facing role
• At least 3+ years of experience in ad management, publisher-facing preferred
• Experience with Mediavine, our publishers, and ad-tech preferred
• Deep understanding of our products and services, and their applications to ensure publisher success
• Proven ability to build and maintain strong client relationships
• Experience working remotely in a distributed team environment
• Proficiency in CRM software and account management tools (e.g., HubSpot, Salesforce)
• Strong interpersonal skills with the ability to effectively communicate with various audiences
• Excellent written and verbal communication skills that resonate across diverse stakeholder groups
• Proven initiative and problem-solving ability, with a knack for troubleshooting and de-escalating situations when necessary
• Strong organizational and time management skills
• Attention to detail and follow-through on long-term projects, ensuring quality work
• Empathy and client-focused mindset, listening to publisher feedback and proactively implementing solutions

Responsibilities

• Lead, mentor, and motivate a team of account managers
• Ensure client satisfaction by understanding their business needs, anticipating challenges and providing solutions that align with their objectives
• Reduce turnaround time for the assigned base of publishers, programs, and client areas by focusing on proactive retention and continuous improvement
• Develop strategies to maximize revenue growth within existing accounts
• Ensure an outstanding publisher experience with every interaction across the account management team
• Build and maintain strong relationships with clients, acting as a trusted advisor and point of escalation
• Monitor account health, proactively identifying risks and opportunities, and implementing strategies to address them
• Track and analyze key performance metrics related to account management
• Continuously evaluate and refine account management processes and tools to enhance efficiency and effectiveness
• Collaborate with internal stakeholders to develop and implement initiatives that enhance client engagement and drive account growth
• Oversee the creation and maintenance of team schedules, setting expectations for coverage
• Conduct regular performance evaluations, set objectives, and identify training and development needs for the team
• Recruit, train, and retain a team with the expertise required to meet publisher needs
• Apply strategic thinking to anticipate challenges, develop innovative solutions and make data-driven decisions that enhance client satisfaction
• Cultivate long-term, client relationships by acting as a reliable advisor, addressing needs proactively and ensuring continuous engagement

Benefits

• Comprehensive benefits including Health, Dental, Vision and 401k match
• Generous paid time off
• Wellness and Home Office Perks
• Up to 12 weeks of paid Parental Leave
• Inclusive Family Forming Benefits
• Professional development opportunities
• Travel opportunities for teams, our annual All Hands retreat as well as industry event