Remote Customer Success Manager
BetterCloud
π΅ $100k-$125k
πRemote - United States
Please let BetterCloud know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Customer Success Manager at BetterCloud, where you'll manage customer relationships, drive adoption, and provide product feedback to ensure customers achieve value from our solution.
Requirements
- Experience working with Small to Midsize organizations
- Manage a portfolio of 55-65 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
- Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
- Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
- Committed to customer satisfaction and happiness as measured by NPS
- Expert at juggling competing demands and managing limited time
- Team-oriented as displayed by participating in team meetings and actively engaging over Slack while weβre virtual
- Hardworking, driven, self-motivated and solutions oriented
- Passionate about technology and building a great company and a great product
Responsibilities
- Develop and manage key programs to drive adoption within Corporate Accounts
- Gather and present product feedback and feature requests to appropriate teams within BetterCloud
- Consult regularly with clients to fully understand their needs and actively solve their pain points
- Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
- Monitor customer health to be ahead of problems and continually drive product adoption
- Partner with internal teams specifically sales and renewals
- Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience
Preferred Qualifications
- 2+ years of customer success or consultancy experience
- Experience in SaaS
- Experience with Customer Relationship Management (CRM) software such as Salesforce
- Awareness of best-in-breed SaaS-based technology
Benefits
- Competitive base salary
- Full benefits package
- Stock options
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