Manager, Relationship

Summary

Join Standard Bank Group as a Diners Club CVP Driver, strategically driving the Diners Club value proposition across corporate, travel, and bank segments. You will achieve acquisition, retention, risk, compliance, and cost management targets while delivering professional service and building a sustainable, profitable portfolio. Responsibilities include representing the Diners Club brand, maintaining client confidentiality, exhibiting product expertise, achieving performance targets, managing a sustainable pipeline, providing exceptional key account service, maximizing cross-sell/up-sell opportunities, minimizing client attrition, understanding industry processes, ensuring profitability, and providing timely reporting. The role requires a degree in Business Commerce, minimum 3 years' target-driven sales experience, computer literacy (especially Excel), and understanding of corporate engagements, legal entities in SA, and procurement practices. The position is remote, but requires travel within the Western Cape.

Requirements

• Type of Qualification: Degree or equivalent
• Field of Study: Business Commerce
• Understanding of engagements with corporates and who are the decision makers within
• Understanding the types of legal entities in SA
• Knowledge of procurement practices
• Minimum of 3 years’ experience in a target driven sales environment
• Computer literacy, particularly Excel (spreadsheets and data interrogation etc.)
• Strong team player for collaborative management of customers
• The role is remote, but travel to clients within the Western Cape is required

Responsibilities

• Strategically drive the Diners Club CVP across the corporate, travel & Bank segments
• Achieve Acquisition, Retention, Risk, Compliance, and Cost Management targets
• Consistently deliver a professional level of service with the utmost integrity to responsibly deliver value to customers and stakeholder, whilst building a sustainable, profitable, and balanced portfolio
• Represent the Diners Club brand appropriately in all interactions
• Maintain confidentiality for clients and stakeholders
• Exhibit expertise in Diners Club products and services
• Achieve specific performance targets and activate new accounts
• Manage a sustainable pipeline and grow existing accounts through a CRM strategy
• Provide exceptional service to Key Accounts with regular communication
• Aim for at least 70% penetration in cross-sell and up-sell opportunities
• Minimize client attrition to below 5%
• Understand industry processes and customer payment practices
• Ensure profitability and manage risk effectively
• Provide timely feedback and reporting as required

Preferred Qualifications

• Broad understanding of business travel or travel industry landscape would be beneficial
• Card and payments experience would be an advantage
• Problem Solving
• Planning
• Decision Making
• Team Player
• MS Word / Excel / PowerPoint
• An understanding of Risk/Credit evaluation
• Financial Management (Financial)
• Product and Services Knowledge
• Risk Awareness