Relationship Manager

Summary

Join Onnyt, a fast-growing offshore staffing company, as a Relationship Manager! In this remote role (U.S.-based), you will be the primary point of contact for our clients, managing relationships, driving communication, and ensuring seamless onboarding for new hires. You will bridge the gap between U.S. clients and offshore teams, meeting client goals and improving based on feedback. The position requires strong communication and client-facing skills, experience in account management or related fields, and a willingness to travel domestically and internationally. Compensation includes a salary of $80,000-$90,000, bonus eligibility, travel reimbursement, and a flexible remote work setup. Onnyt offers opportunities for growth as the company expands.

Requirements

• 3–5+ years of experience in account management, client success, or relationship-based roles
• Strong communication and client-facing skills with a proactive, problem-solving mindset
• Comfortable presenting, leading meetings, and navigating complex client dynamics
• Willingness to travel domestically 4 times per year and internationally 1 time per year

Responsibilities

• Provide an unparalleled level of service, acting with urgency and empathy to resolve challenges and fortify client partnerships
• Serve as the account liaison for a portfolio of U.S. clients using Onnyt offshore talent
• Conduct virtual and in-person onboarding meetings, setting clear expectations with clients
• Travel to client sites periodically to strengthen relationships and proactively address issues
• Present sales, kickoff decks and onboarding documentation
• Monitor account health, flag at-risk placements, and coordinate with internal teams to course-correct
• Partner with recruiting and operations to align candidates with client needs and timelines
• Respond to structured client feedback loops (e.g., NPS reviews, client check-ins)
• Support escalation management, documentation, and reporting
• Represent Onnyt during annual international visits (e.g., Philippines or Colombia office visits)

Preferred Qualifications

• Experience in staffing, BPO, or professional services preferred
• Familiarity with property management or community association management a plus

Benefits

• Salary range: $80,000 – $90,000 , depending on experience
• Bonus eligibility based on client satisfaction and retention
• Travel reimbursement
• Flexible remote work setup
• Potential for growth as Onnyt expands