Manager, Revenue Strategy & Operations

Summary

Join OpenTable, a leading industry player with millions of diners and thousands of restaurant partners, as a Revenue Strategy and Operations Manager. Reporting to the Revenue Strategy and Operations Director, you will support various sales and services programs, initiatives, and analytics in North America. Leveraging your expertise in data manipulation and strategic recommendations, you will collaborate with multiple departments, including executive leadership, sales, and finance. This role requires strong analytical, communication, and project management skills, along with experience in SQL, BI tools, and Salesforce. As a manager, you will mentor junior team members and navigate the complexities of the business. The position offers a competitive salary and benefits package, including remote work flexibility and various perks.

Requirements

• 2+ years people management experience
• 5+ years of experience in an analytics role with strategy or operations experience preferred
• Experience with Snowflake or any other relational database
• Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
• Advanced Excel/Google Sheets skills required, including proficiency with pivot tables, sumifs, V/XLOOKUP; equivalent Google Sheets experience preferred
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
• Self starter with strong sense of ownership and accountability
• Hands-on and comfortable switching between critical thinking and tactical execution
• Clear communicator with a bias for action and continuous improvement
• Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
• Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• High energy and contagious enthusiasm; willing to take on tough projects

Responsibilities

• Deliver sophisticated analytics to support global Sales and Services decisions
• Lead and mentor a lean team of analysts supporting sales leadership
• Prepare and present data analysis for audiences ranging from field sales members to senior leadership
• Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
• Guide team priorities to align analytics efforts to business strategy
• Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
• Evaluate and outline new sales and services territories and headcount needs
• Improve Salesforce.com (SFDC) processes and data

Preferred Qualifications

• Strong SQL skills + experience with design and development of ETL processes a plus
• Understanding of sales processes a plus

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave benefits
• This role is eligible to be considered for an annual bonus