Manager, Revenue Strategy & Operations

Summary

Join OpenTable, a leading hospitality company, as a Manager of Sales and Services Analytics, supporting various sales and services programs and initiatives in North America. Reporting to the Revenue Strategy and Operations Director, you will leverage your data analysis skills to discover trends, make strategic recommendations, and monitor business health. This role requires cross-functional collaboration with multiple departments, including executive leadership, sales, and finance. You will lead and mentor a team of analysts, prepare data analyses for various audiences, and build financial models and forecasts. The ideal candidate possesses strong analytical and communication skills, experience with SQL and BI tools, and a proven track record in data-driven decision-making. OpenTable offers a welcoming and inclusive environment with various benefits.

Requirements

• 2+ years people management experience
• 5+ years of experience in an analytics role with strategy or operations experience preferred
• Experience with Snowflake or any other relational database
• Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
• Advanced Excel/Google Sheets skills required, including proficiency with pivot tables, sumifs, V/XLOOKUP; equivalent Google Sheets experience preferred
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
• Self starter with strong sense of ownership and accountability
• Hands-on and comfortable switching between strategic thinking and tactical execution
• Clear communicator with a bias for action and continuous improvement
• Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
• Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• High energy and contagious enthusiasm; willing to take on tough projects

Responsibilities

• Deliver sophisticated analytics to support global Sales and Services decisions
• Lead and mentor a lean team of analysts supporting sales leadership
• Prepare and present data analysis for audiences ranging from field sales members to senior leadership
• Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
• Guide team priorities to align analytics efforts to business strategy
• Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
• Evaluate and outline new sales and services territories and headcount needs
• Improve Salesforce.com (SFDC) processes and data

Preferred Qualifications

• Strong SQL skills + experience with design and development of ETL processes a plus
• Understanding of sales processes a plus

Benefits

• Generous paid vacation
• Day off on your birthday
• Company-matched retirement plans
• Company-wide week off each year
• Work from (almost) anywhere policy
• Health, dental, and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Company-paid therapy sessions through SpringHealth
• Paid Volunteer Time
• Universal Paid Parental Leave
• Annual cash bonus
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave and benefits