Revenue Strategy & Operations Manager

Summary

Join OpenTable, a leading hospitality technology company, as a Manager of Sales and Services Analytics! This role supports various sales and service programs, initiatives, and analytics in North America. You will leverage sophisticated analytics to inform global decisions, prepare data analyses for diverse audiences, and translate data into actionable insights. Collaborate cross-functionally with sales, leadership, and other departments to optimize business needs. This position requires strong analytical and communication skills, experience with SQL and BI tools, and proven people management abilities. OpenTable offers a welcoming and inclusive environment with excellent benefits, flexibility, and support for career growth.

Requirements

• 5+ years of experience in an analytics role with strategy or operations experience preferred
• Strong SQL skills + Experience with design and development of ETL processes
• Experience with Snowflake or any other relational database
• Experience with visualization tools such as Tableau, Superset, Power BI for building self serve dashboards
• Advanced Excel skills required, including proficiency with pivot tables and V/XLOOKUP
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
• Self starter with strong sense of ownership and accountability and flexibility to adapt to changing business needs
• Demonstrated ability to work effectively in a remote and fast-paced environment and collaborate across time zones
• Excellent verbal and written communication skills including detailing business processes, use cases, business requirements and strategic recommendations
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Understanding of sales processes
• 2+ years people management experience

Responsibilities

• Perform sophisticated analytics to support global Sales and Services decisions
• Prepare and present data analysis for audiences ranging from field sales members to senior leadership
• Make data-driven decisions: translate data sets into impactful insights, strategic recommendations, dashboards, and reports for the larger sales and operations teams
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Collaborate with sales and services leads to deliver data-driven strategic recommendations to drive business growth
• Collect feedback and handle flow of inbound ad hoc analytics requests from the Global Restaurant Sales and Services (RSS) stakeholders
• Evaluate and outline new sales and services territories and headcount needs
• Improve Salesforce.com (SFDC) processes and data
• Lead a team of two

Preferred Qualifications

• Experience with goaling, commission plans, territory management, and incentive programs that enable sales strategy
• Equivalent Google Sheets experience
• Experience with commission/incentive programs, territory management and goaling that enable sales strategy

Benefits

• Generous paid vacation
• Day off on your birthday
• Company-matched retirement plans
• Company-wide week off each year
• Work from (almost) anywhere policy
• Health, dental, and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Company-paid therapy sessions through SpringHealth
• Paid Volunteer Time
• Universal Paid Parental Leave
• Annual cash bonus
• Health benefits
• Flexible spending account
• Retirement benefits
• Life insurance
• Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
• Parental leave and benefits