Manager, Site Reliability Engineering

Summary

Join ServiceNow as a Manager of the SRE team and lead your team in driving a culture of automation, improving infrastructure reliability, and providing exceptional support. You will manage team performance, prioritize projects, and foster career development. This role requires experience in leveraging AI in work processes and a strong technical background in Linux, databases, systems, and coding. You will also design and implement monitoring solutions, manage cloud operations, and work with geographically distributed teams. The ideal candidate will possess outstanding interpersonal and communication skills and a meticulous attention to detail. Additional certifications such as RHCE, CCNA, or ITIL are a plus.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10 + Yrs of Overall experience
• Hands-on technical skills in Linux, databases, systems and coding
• Experience in team management
• Design and implementation of monitoring solutions for large and scalable environments
• Experience with cloud operations, follow-the-sun and geographic distributed teams
• Experience working in software, platform and infrastructure delivered as a service
• Knowledge of principles and methods involving ITIL v3
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Uncompromising attention to detail

Responsibilities

• Team management, career development, project prioritization and performance review
• Drive a culture of intolerance to manual activities that promotes automation efforts
• Drive initiatives with partner teams to improve the reliability of the infrastructure
• Act as crisis management to orchestrate actions towards sustainable solutions
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies
• Provide training and support to partner teams that interface with SRE
• Onboarding of new hires to enable their success in their roles
• Onboarding of new technologies, systems and automations into the team

Preferred Qualifications

RHCE, CCNA, ITIL or other industry certifications