Manager, Software Engineering Management

Summary

Join ServiceNow as an Engineering Manager, leading a team of engineers and contributing to technical projects. You will drive automation of deployment and configuration management, oversee build application management, and select appropriate DevOps tools. Responsibilities include developing disaster recovery plans, conducting root cause investigations, and collaborating with various teams. The ideal candidate possesses in-depth knowledge of CI/CD, AWS, and experience leading technical teams. A competitive base pay, equity, and benefits package are offered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Exceptional problem-solving skills to troubleshoot complex technical issues and identify root causes
• Strong understanding of software development methodologies, best practices, and coding standards
• Experience developing and executing a strategic vision for various DevOps or SRE functions
• Strong knowledge of infrastructure as code (IaC) and automation tools such as Terraform, Ansible, or Chef
• Proven track record of leading and managing technical teams, including hiring, mentoring, and performance evaluation
• Proven experience implementing and managing DevOps CI/CD practices in large-scale environments

Responsibilities

• Drive the automation of deployment, configuration management, and monitoring processes to improve efficiency and reduce manual intervention
• Oversee the design, deployment, and management of the organization's build applications
• Select and implement appropriate DevOps tools and platforms
• Evaluate and select third-party tools and services that align with the organization's needs and goals
• Develop and maintain disaster recovery plans to ensure business continuity in the event of outages or disasters
• Drive root cause investigations, seeking the primary cause of the unexpected event, no matter where it lies
• Work with product management, development, design, support and other dev teams to create high-quality solutions
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Preferred Qualifications

Preferred proficiency in AWS, GitHub, Jenkins, and Nexus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs