Manager, Technical Services - Delivery

Summary

Join PointClickCare as a Manager, Technical Services - Delivery and lead multiple MDM projects, managing customer expectations, budgets, and resources. You will be responsible for project planning and delivery, cross-team collaboration, budgeting and forecasting, risk management, and reporting. This role requires strong project management skills and experience in a technical environment, ideally within healthcare IT. The position offers a competitive salary, bonus, and benefits package. The ideal candidate will possess strong organizational and leadership skills, proficiency in project management software, and excellent communication abilities. Knowledge of data privacy and security regulations and a Bachelor's degree are preferred.

Requirements

• Minimum of 8 years' experience in technical project management, ideally in MDM or Healthcare IT (e.g., Medicaid, HIE)
• Proven experience in successfully delivering technical projects within a multi-vendor and partner ecosystem
• Strong organizational and leadership skills
• Proficient in project management software and tools
• Attention to detail and ability to multitask effectively
• Familiarity with budgeting and financial management principles
• Excellent communication and interpersonal abilities

Responsibilities

• Plan, organize and monitor tasks for the team, covering sprints, projects, and other initiatives
• Establish project schedule, scope, deliverables, resource forecast and timelines
• Track progress to ensure projects are completed on schedule and within budget
• Facilitate communication and relationship with stakeholders (e.g. Internal teams, vendors, partners, customers etc.), adapting the approach to meet specific customer requirements
• Keep stakeholders informed of project progress, updates, and any changes regarding scope, budget, or timelines
• Manage project budgets to ensure alignment with organizational financial goals
• Maintain various financial metrics, conduct forecasting, and generate budget reports
• Identify and evaluate potential risks and issues associated with projects
• Develop and implement strategies to mitigate these risks and address issues promptly, providing recommendations to ensure project success
• Prepare and present detailed project status reports, encompassing progress, milestones, and risks, to management and stakeholders
• Maintain accurate project documentation, including plans, schedules, and budgets

Preferred Qualifications

• Knowledge of data privacy and security regulations
• Bachelor's degree in a relevant field (e.g., Project Management, Business Administration)

Benefits

• $124,000 - $134,000 a year
• Bonus
• Benefits